When Support Depends on The Struggle

I heard a powerful story this week that stopped me in my tracks. A manager in our industry was diagnosed with cancer. The team rallied around him. They pulled together care packages. Sent cards and messages. They checked in while he went through treatment. They made sure he felt seen, valued, and supported. That’s what community looks like at its best. That’s what humanity looks like at its best. And yet—when it comes to addiction, the story looks very different. Too often, instead of care packages, people get whispered about. Instead of cards, they get warnings. Instead of being checked in on, they’re checked out of the schedule. Instead of being valued, they’re quietly replaced. The struggle changes. The humanity shouldn’t. So why is it that in an industry that prides itself on hospitality, we draw the line when the struggle is addiction? <h3 id="ember1220" class="ember-view reader-text-blockheading-3">The Stigma We Don’t Talk About</h3> Addiction is a choice. That’s the story we’ve been told. But here’s the thing: nobody wakes up and chooses addiction. It’s not weakness. It’s not a lack of character. It’s not “bad decisions catching up.” Addiction is a way of coping with pain, pressure, and environments that don’t always leave room for healthier choices. And yet in hospitality, where long hours, high stress, and a culture of coping through alcohol and substances are practically baked into the job, addiction is treated like a personal failure. Something to hide. Something to punish. When someone finally asks for help, they should be met with open arms. Instead, too many are met with silence, shame, or severance. <h3 id="ember1229" class="ember-view reader-text-blockheading-3">This Isn’t About “Them.” It’s About Us.</h3> This isn’t a distant problem. It’s not about “those people.” It’s us. Our colleagues. Our managers. Our friends. Our family. I’ve worked in this industry long enough to know: addiction doesn’t just exist in the shadows. It’s sitting next to you at lineup. It’s closing down the bar after a shift. It’s the prep cook who’s been there ten years. It’s the GM who always seems fine until one day, they’re not. And yet, the moment someone says, “I need help, “the energy in the room shifts. What was once camaraderie turns into distance. The phone stops ringing. The support dries up. Not because people don’t care—but because stigma runs so deep that we don’t know how to respond. <h3 id="ember1239" class="ember-view reader-text-blockheading-3">What Would Change?</h3> Imagine if we rallied the same way. If we dropped off meals, sent text messages, checked in during meetings. If we said, “We’ve got you. Focus on healing. We’ll hold it down until you’re ready.” Imagine if support wasn’t conditional on the type of struggle. The truth is, recovery requires the same kind of care and patience as cancer treatment. It’s long. It’s hard. There are setbacks. But when people have community behind them, the outcomes are stronger. And here’s the part we don’t like to talk about: the cost of doing nothing is staggering. Not just financially—with turnover, burnout, and constant retraining—but human cost. Lives lost. Dreams cut short. Families shattered. We can’t afford silence anymore. Addiction is a human struggle. And just like any deep struggle, people don’t heal in isolation—> they heal in community. <h3 id="ember1250" class="ember-view reader-text-blockheading-3">A Call Back to Our Roots</h3> Hospitality is supposed to mean care. Not just for guests, but for each other. If we can show up with compassion when someone is fighting cancer, we can do the same when they’re fighting addiction. It starts with one shift in perspective: Stop asking, “Why can’t they get it together?” Start asking, “What do they need from us to heal?” Because at the end of the day, we’re not talking about “them.” We’re talking about our people. And they deserve nothing less, <div class="reader-image-block reader-image-block--resize"><figure class="reader-image-blockfigure"><div class="ivm-image-view-model reader-image-blockimg-container"><div class="ivm-view-attrimg-wrapper "><img decoding="async" id="ember1257" class="ivm-view-attrimg--centered reader-image-blockimg evi-image lazy-image ember-view" src="https://media.licdn.com/dms/image/v2/D5612AQGuE8L8D67FGw/article-inlineimage-shrink15002232/B56ZjAQjdGG4Ac-/0/1755572222438?e=1761177600&v=beta&t=A08H9wM4rvqRAIJxa0VFN1d9MiKYJPRr3nhfPRXjTUw" alt="Article content" width="298" height="57" /></div></div><div> </div><figcaption class="reader-image-block_figure-image-caption display-block full-width text-body-small-open t-sans text-align-center t-black--light"></figcaption></figure></div>If this resonates, share it with someone in your circle. Stigma only breaks when the silence does. </div>

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When Support Depends on The Struggle

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